Yes, on a non-negative at the lab the MRO calls the donor. They try 3 times over 24 hours, then they try to call the Company DER to have the DER tell the donor to call the MRO. It should not be assumed at all that this result will be positive. Once the donor contacts the MRO the result could be overturned to negative based on a valid prescription.
When an employer sees the status – “Awaiting Donor Contact” the employer should advise the donor to call the DER.
For DOT it could take up to 10 days if the donor makes him/her self totally unavailable.
For Non DOT we typically release after 3rd business day.