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Sarah

What a nice note from a law firm we helped out with a drug test requirement:

I work at a law firm in Michigan that, among other things, assists people who wish to get their driving privileges restored. A 10 panel urine screen is required by the Secretary of State in order to request a hearing. We had a client who submitted a 10 panel urine drug test at a facility. The sample was sent to Alere who tested the sample and the results were then to National Drug Screening who provided our client with his report (this is my understanding anyway).

The Michigan Secretary of State requires drug tests have at least two adulterants listed on a petitioner’s report. Our client’s report only had one adulterant. I called your company and was assisted by Michelle Penny, who went above and beyond to help me, along with another person whose name I did not get but I believe he is a VP. Michelle and I spoke multiple times and every time she was very helpful, pleasant, and always got back with me in a timely manner. Your company was unable to provide me with a report showing two adulterants so the VP called the Michigan Secretary of State and explained the situation. He was told our client could submit proof that the sample was within a certain temperature range. Michelle was able to provide our client with a report showing his sample was within the range. As a result, we were still able to use our client’s report.

I communicate with a lot of people during the course of the day and it’s uncommon for me to get the excellent customer service I received from your company.

I hope you enjoy the upcoming holiday!

Sincerely,

Sarah