Summary: National Drug Screening, Inc. is seeking an Account Coordinator for our rapidly growing business.
The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the NDS/Client relationship. This person must be enthusiastic about serving clients, able to multi-task, attention to detail, knowledge of the drug testing industry preferred. This person will be an integral part in growing our business. The Account Coordinator will also be responsible for training customers on how to use the mroresultsonline.com portal for scheduling drug screens.
Duties include but not limited to:
General customer service, that includes handling phone calls or emails responding to client inquiries/requests in a timely, friendly & helpful manner
Effectively communicate with multiple laboratories
Gather all information necessary to successfully complete client account setup
Assist with establishing any client specific protocols
Pro-actively contact clients to ensure success of the program
Train users on our mroresultsonline.com software portal
Keep abreast of client changes, regulatory changes and SOP updates
Communicate turnaround problems to management team as it relates to testing, problem resolution and completion of client request/s
Maintain and protect the confidentiality of all NDS and client information
Inbound Sales and order processing
Assist with onboarding larger/key clients.
Travel – limited for industry training
Demonstrate strong verbal and written communication and multi-tasking skills.
An optimistic attitude
Highly motivated self-starter
Organized and attention to detail
Strong time management skills
Problem solving skills
Follow through and dependability
Ability to work independently
Available to work 9am – 6pm – Monday – Friday
MS Office – Intermediate Skill; Excel 2013, Word & Outlook; MS Office 2013
Keyboarding – Strong Skill
10-Key – Strong Skill
Customer Service experience
Experience in the drug testing industry a plus but not required
How to apply
Please click this link to apply:
**NOTE: No phone Calls or Walk Ins**
About National Drug Screening:
National Drug Screening, Inc. provides high quality drug testing services. We are a one-stop shop that provides services to fit any customer’s needs small or large. We provide service with honesty, integrity, well trained employees and our services are affordable and convenient. As a third party administrator (TPA) we manage all aspects of drug testing to include specimen collections, lab testing, Medical Review, Random Program Management, drug testing policies and training.