Reports to: Customer Service Supervisor
Full time Monday – Friday from 9am – 6pm
- After 90 Day Probationary period - PTO Time (Prorated) once hired - Friday Off every other week (determined by NDS)
Random Program Management of nDOT and DOT Random Pools and Consortiums – to include pool creation, uploading random lists, ensuring DOT compliance of all pools managed by NDS, preparation of monthly and quarterly random selections, DOT Audits and prepare reports as required. Set up protocols with collection sites for Random testing.
Inbound phone sales
Customer Communication – respond to email and telephone inquiries from customers and vendors in a timely and accurate manner
Knowledgeable of DOT regulations
Coordinating DOT Customers Agreements
Data Entry – Ensuring that all information is updated in ACT
Write business letters, reports or office memoranda using e-mail and Word
File papers and documents - Keeping accurate records in regard to pools.
Excellent Computer Skills – Office (particularly Excel), database entry and Internet.
Active listening skills
Ability to work independently and have the ability to identify more effective methods of handling a process
Ability to multitask, prioritize and manage time effectively
Excellent oral and written communication skills
Excellent organization skills and attention to detail
Reliable and dependable
Team player with a desire to show initiative
High energy, enthusiastic
Travel – occasional travel out of State for training events, conferences and trade shows
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position has no supervisory responsibilities
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phone, copiers, printers
Position requires long periods of sitting. However some filing may be required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary
Casual environment and business casual dress, NO drama.
>>>Opportunity for advancement in this small rapidly growing operation Send resume to email@example.com | **NOTE: No phone Calls or Walk Ins**<<<
About National Drug Screening:
National Drug Screening, Inc. provides high quality drug testing services. We are a one-stop shop that provides services to fit any customer’s needs small or large. We provide service with honesty, integrity, well trained employees and our services are affordable and convenient. As a third party administrator (TPA) we manage all aspects of drug testing to include specimen collections, lab testing, Medical Review, Random Program Management, drug testing policies and training.