28 Jun 2016

Summary: National Drug Screening, Inc. is seeking an Account Coordinator for our rapidly growing business.

The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the NDS/Client relationship. This person must be enthusiastic about serving clients, able to multi-task, attention to detail, knowledge of the drug testing industry preferred. This person will be an integral part in growing our business. The Account Coordinator will also be responsible for training customers on how to use the portal for scheduling drug screens.

Specific Duties

Duties include but not limited to:
 General customer service, that includes handling phone calls or emails responding to client inquiries/requests in a timely, friendly & helpful manner
 Effectively communicate with multiple laboratories
 Gather all information necessary to successfully complete client account setup
 Assist with establishing any client specific protocols
 Pro-actively contact clients to ensure success of the program
 Train users on our software portal
 Keep abreast of client changes, regulatory changes and SOP updates
 Communicate turnaround problems to management team as it relates to testing, problem resolution and completion of client request/s
 Maintain and protect the confidentiality of all NDS and client information
 Inbound Sales and order processing
 Assist with onboarding larger/key clients.
 Travel – limited for industry training

Required Skills

 Demonstrate strong verbal and written communication and multi-tasking skills.
 An optimistic attitude
 Highly motivated self-starter
 Organized and attention to detail
 Strong time management skills
 Problem solving skills
 Follow through and dependability
 Ability to work independently
 Available to work 9am – 6pm – Monday – Friday

Preferred Requirements

 MS Office – Intermediate Skill; Excel 2013, Word & Outlook; MS Office 2013
 Keyboarding – Strong Skill
 10-Key – Strong Skill
 Customer Service experience
 Experience in the drug testing industry a plus but not required

How to apply

Please click this link to apply: 


**NOTE: No phone Calls or Walk Ins**

About National Drug Screening:

National Drug Screening, Inc. provides high quality drug testing services. We are a one-stop shop that provides services to fit any customer’s needs small or large. We provide service with honesty, integrity, well trained employees and our services are affordable and convenient. As a third party administrator (TPA) we manage all aspects of drug testing to include specimen collections, lab testing, Medical Review, Random Program Management, drug testing policies and training.