NDS Customer Service Contact Page

Online Ordering and Results

Account Login: https://nds.paperlessdrugtesting.com/

First Time User: Username: Email | Initial Password = Password#1

Password Reset: To reset your password for locked-out or disabled accounts:

Email: orders@nationaldrugscreening.com or Call: 844-276-6641

Primary Contacts For All Requests:

Customer Support:

New account setups, Contacts Add/Delete/Edit, Account changes, Reorder CCFs and supplies, Add new testing panels, Results status, MRO Results Online questions.

Char Clark – Customer Service Supervisor

Toni ThompsonValarie Zaragoza, Shari Sullivan, Jennifer Holmes
Account Set-Up Coordinators

Randoms Dept:

Random Consortiums Standalone
Pools DOT Audit Assistance

Jenna Reed – Lead Randoms Program Coordinator

Billing: 

Invoice questions

Shannon Kikendall – Billing Specialist

Lisa Athanas – Billing

Escalated Issues:

Customer Support, Randoms, and Billing Issues

Julie Floriano – VP of Operations

Escalated Issues:

Customer Support, Randoms, and Billing Issues

Julie Floriano – VP of Operations

Joe Reilly – President

Medical Review Office:

MRO, Drug test results or questions 

NDS Customer Service:

844-276-6641

MRO Direct:

479-646-8601