Online Ordering and Results
Account Login: https://nds.paperlessdrugtesting.com/
First Time User: Username: Email | Initial Password = Password#1
Password Reset: To reset your password for locked-out or disabled accounts:
Email: orders@nationaldrugscreening.com or Call: 844-276-6641
Primary Contacts For All Requests:
Customer Support:
New account setups, Contacts Add/Delete/Edit, Account changes, Reorder CCFs and supplies, Add new testing panels, Results status, MRO Results Online questions.
Char Clark – Customer Service Supervisor
Toni Thompson, Valarie Zaragoza, Shari Sullivan, Jennifer Holmes
Account Set-Up Coordinators
Randoms Dept:
Random Consortiums Standalone
Pools DOT Audit Assistance
Jenna Reed – Lead Randoms Program Coordinator
Billing:
Invoice questions
Shannon Kikendall – Billing Specialist
Lisa Athanas – Billing
Escalated Issues:
Customer Support, Randoms, and Billing Issues
Julie Floriano – VP of Operations
Escalated Issues:
Customer Support, Randoms, and Billing Issues
Julie Floriano – VP of Operations
Joe Reilly – President
Medical Review Office:
MRO, Drug test results or questions
NDS Customer Service:
MRO Direct:
