Web Portal for Medical Review Officer (MRO) Drug Test Results

Web Portal for Medical Review Officer (MRO) Drug Test Results

Last updated on October 2nd, 2020 at 05:03 pm

All testing is performed by SAMHSA certified laboratories and lab test results are sent electronically to the NDS web portal for review and verification by the MRO team.

Test results are not made available to employer representatives until the MRO authorizes final verification.  For negative results there is an automated review in our system unless there are exceptions present.  For non-negative result the MRO review and verification process is completed via phone conversation with the applicant or employee.  This is a secure and confidential conversation.  The process is in compliance with 49 CFR Part 40 regulations.

Negative results are reported within 1 – 2 business days from time laboratory receives specimen.  Non-negative results are reported just as soon as the MRO completes the review and verification which begins same day the result is received from the lab.

MRO reviewed final drug test results are released in the web portal for employer review by authorized contacts only for each designated employer.  All users in the web portal must have unique log on credentials.

  • Our MRO administrative office is located at: 9501 Northfield Blvd. | Denver Co  80238
  • Five full time MRO’s are available with coverage from Monday – Friday 8am to 8pm Eastern Time
  • All MRO’s are licensed physicians with current MRO certifications.
  • Our MRO review ensures that the employer is protected from false claims of employees that their positive results are due to an ongoing medical treatment. An MRO review relieves the employer of dealing with a complicated matter relating to the disclosure or release of an employee’s medical information.

Our MRO team is available for expert witness testimony via phone or live in person.